Clarity before work begins
Working
policies.
These general principles explain information handling, scope, payment and handoff. A project quote may include additional specific terms.
01 · Updated 28 August 2026
Privacy policy
How Terra11 receives, uses, stores and protects information shared during enquiries and projects.
Read policy →02 · Updated 28 August 2026
Terms of service
General rules for scope, timing, approval, handoff and each party’s responsibilities.
Read policy →03 · Updated 28 August 2026
Payment, pause and cancellation policy
Payment milestones and how pauses, cancellations or schedule changes are handled after work begins.
Read policy →04 · Updated 28 August 2026
Copyright and AI use policy
Rights in delivered files, source assets, AI-assisted content and final approval responsibilities.
Read policy →